Italy Certification Commercial Support Advisor

Mission

The Commercial Support is responsible for the administrative aspects of customer interactions, managing quotes, and finalizing contracts. This position supports the sales team in providing efficient and effective customer service, while ensuring accurate record keeping and contributing to marketing intelligence activities.

Key Accountabilities

1.Customer Data Management:

- Create and maintain accurate customer records in the database.

- Ensure customer information is current and complete.

- Handle customer requests for account information and updates.

2.Quotation Issuance:

- Assist in creating and issuing quotations to customers.

- Implement and manage simple pricing strategies in collaboration with the sales team.

- Ensure consistency and accuracy in quotation documentation.

3.Administrative Support:

- Provide support to the sales team in document preparation and data entry.

- Maintain organized files and records related to customer interactions and quotations.

- Collaborate with team members to streamline processes.

4.Customer Communication:

- Effectively communicate with customers to gather information needed to issue quotations.

- Ensure timely and professional responses to customer inquiries.

5.Data Analysis and Reporting:

- Assist with data analysis activities related to customer interactions, pricing, and market trends.

- Generate reports to support decision-making processes within the sales team.

- Contribute to the improvement of data analysis and reporting processes.

6.Documentation and Recordkeeping:

- Maintain accurate and organized records of customer interactions and transactions.

- Document details of offers, pricing agreements, and other relevant information.

- Ensure compliance with company recordkeeping policies.

Education

Qualifications

• Excellent communication skills, with the ability to interact professionally with clients and internal teams. High attention to detail and accuracy in managing client information and pricing agreements.
• Ability to multitask and work efficiently in a fast-paced commercial environment.
• Proficiency in Microsoft Office suite (Excel, Word, Outlook) SharePoint and other relevant business software.
• Knowledge of company policies relating to data protection, compliance and record keeping.
• Although not always mandatory, any previous experience in business support, issuing quotations, ensuring accuracy and consistency of documentation, customer service, or a related field would be an advantage. This includes internships, part-time roles or volunteer experience.
• Familiarity with RINA services is advantageous.
• Be willing to learn about quotations to effectively support commercial, operations and client teams.
• Basic IT skills are essential, including the ability to use customer relationship management (SalesForce) systems, accurately enter data and use other relevant software tools.
• B2 Level comprensive and speaking italian language

Competencies