Certification Business Support Advisor

Mission

RINA is currently recruiting for a Italy Certification Business Support Advisor (Customer Care). A Business Support Advisor focus on managing customer requests and plays a crucial role in ensuring smooth customer interactions and efficient business operations. 
The chosen candidate will work closely with the internal team and other internal colleagues from other teams, supporting certification processes and promoting customer loyalty. 

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Key Accountabilities

1.Customer Data Management:
- Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete.
- Handle customer inquiries related to account information and updates.

2. Customer Communication:
- Communicate with customers to provide information about products, services, and order status.
- Respond to customer inquiries and resolve issues promptly and professionally.
- Send out communication regarding invoices, payment reminders, and other relevant updates.

3. Problem Resolution:
- Identify and address customer concerns, working collaboratively with other departments as needed.
- Investigate and resolve billing discrepancies or disputes.
- Ensure a high level of customer satisfaction through effective problem resolution.

4. Compliance and Documentation:
- Ensure compliance with company policies and procedures in customer interactions.
- Maintain accurate and organized records of customer communications.
- Read and understand internal procedures to apply them to the certification process.

Education

Qualifications

• 2+ years of experience in customer service or a related administrative role.
• Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.
• Fluent in English and Italian languages.
• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Proven ability to handle customer inquiries professionally and resolve issues efficiently.
• Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.
• Ability to multitask and manage priorities in a fast-paced business environment.
• Familiarity with Salesforce is a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.
• A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction.

Competencies