Busines Support Advisor & Food Mandatory Certification Auditor

Mission

A Business Support Advisor & Auditor with a focus on both managing administrative tasks and leading audits within the food industries. #LI-GZ1

Key Accountabilities

• Customer Data Management
  - Create and maintain accurate customer records in the database
  - Ensure that customer information is up-to-date and complete
  - Handle customer inquiries related to account information and updates
• Contract and Customer Order Processing:
  - Manage and update contract, ensuring accuracy and completeness
  - Receive and process customer orders, ensuring accuracy and completeness
  - Coordinate with relevant departments to fulfill orders in a timely manner
  - Update customers on order status and expected delivery dates
• Invoicing (if needed):
  - Generate and issue invoices to customers based on sales orders or service agreements
  - Verify the accuracy of invoice details, including pricing and quantities
  - Handle invoice-related inquiries and discrepancies
• Timesheet Management (if needed):
  - Remind technical staff to submit accurate and timely timesheets for each project
  - Ensure timesheets are completed in accordance with company policies and client requirements
• Customer Communication:
  - Communicate with customers to provide information about products, services, and order status
  - Respond to customer inquiries and resolve issues promptly and professionally
  - Send out communication regarding invoices, payment reminders, and other relevant updates
• Compliance and Documentation:
  - Ensure compliance with company policies and procedures in customer interactions
  - Maintain accurate and organized records of customer communications, transactions, and invoices
• Audit Program Management: prepare, manage, and control the audit program, ensuring alignment with organizational goals and industry standards
• Audit Participation: participate in and lead audits, conducting interviews, note-taking, and assessing the implementation of management systems
• Report Generation: draw up comprehensive audit reports detailing findings and recommendations for certification decisions

Education

Qualifications

• Minimum 1 years of audit activity in the wine scheme.
• Minimum 1 year in issuing state stamps.
• Minimum 1 year in the sampling activity for wine certification.
• Strong proficiency in customer data management, including maintaining accurate records and handling inquiries.
• Experience in offer management, contract processing, and customer order fulfillment.
• Familiarity with invoicing, payment processing, and timesheet management is a plus.
• Excellent attention to detail to ensure accuracy in contracts, orders, invoices, and customer records.
• Strong communication skills, both written and verbal, to interact effectively with customers and internal teams.
• Proven ability to handle customer inquiries professionally and resolve issues efficiently.
• Good problem-solving skills to address billing discrepancies, order concerns, and other customer-related challenges.
• Knowledge of compliance requirements related to documentation, invoicing, and customer interactions.
• Ability to multitask and manage priorities in a fast-paced business environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with CRM systems or internal business management tools.
• While not mandatory, experience with financial operations, such as payment tracking and invoice management, is an advantage.
• A proactive and customer-oriented mindset, ensuring a high level of service and satisfaction.

Competencies