United Kingdom Marine Operations Support Advisor

RINA is an independent global engineering and consulting company providing technical advisory, assurance, and engineering services across the renewable energy and wider infrastructure markets. We support investors, lenders, IPPs, and developers through investment support and specialist technical consultancy, delivering a comprehensive package of services across the full project lifecycle.  

With more than 150 years of engineering heritage, RINA works in close partnership with clients to deliver innovative, safe, and sustainable solutions. Our global network of approximately 3,900 professionals operates across 200 offices in over 70 countries, enabling us to support projects worldwide with local expertise and international capability. 

Administrative Support:

• Perform general clerical tasks, such as photocopying, filing, and data entry.
• Assist with the coordination of meetings and events.
• Assist the office with the purchase requisition process.
• Provide administrative support to various departments as needed.
• Ensure to reach department KPIs.

Non-Productive Product Purchase Requisitions:

• Manage and coordinate non-productive product purchase requisitions.
• Handle incoming calls, emails, and inquiries, redirecting them appropriately.

Document Archiving:

• Establish and maintain a systematic document archiving system.
• Organise and categorise documents for easy retrieval.
• Implement best practices for document retention and disposal.
• Ensure document confidentiality and security.

Travel Arrangements:

• Book travel arrangements, including flights, hotels, and transportation, for employees or executives attending meetings or events.

Customer Data Management:

• Create and maintain accurate customer records in the database.
• Ensure that customer information is up-to-date and complete.
• Handle customer inquiries related to account information and updates.

Offer Preparation:

• Calculate and generate offers based on fee tables or service agreements.

Invoicing:

• Generate and issue invoices to customers based on sales orders or service agreements.
• Verify the accuracy of invoice details, including pricing and quantities.
• Handle invoice‑related inquiries and discrepancies.

Timesheet Management:

• Remind technical staff to submit accurate and timely timesheets for each project.
• Ensure timesheets are completed in accordance with company policies and client requirements.

Customer Communication:

• Communicate with customers to provide information about products, services, and order status.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Send out communication regarding invoices, payment reminders, and other relevant updates.

Compliance and Documentation:

• Ensure compliance with company policies and procedures in customer interactions.
• Maintain accurate and organised records of customer communications, transactions, and invoices.