Marine Senior Customer Technical Services Engineer

Mission

The Marine Senior Customer Technical Services Engineer serves as the primary operational and technical liaison between the company and assigned customers, ensuring seamless service delivery, high-quality technical support, and strong commercial relationships. This role is responsible for enhancing client satisfaction by aligning operational execution with customer expectations while maintaining the integrity of statutory and classification duties. The position combines technical expertise with customer relationship management to drive operational efficiency and business growth.

Key Accountabilities

Customer Interaction & Technical Support
- Act as the main operational and technical point of contact for assigned clients, fostering long-term partnerships.
- Provide expert guidance on classification, statutory requirements, and Port State Control (PSC) compliance.
- Facilitate effective communication between surveyors and customers, ensuring independence in survey decisions while addressing operational inquiries.
Service Quality & Coordination
- Coordinate with Regional/Area Operations teams to ensure timely, efficient, and high-quality service delivery.
- Monitor service timelines, customer feedback, and operational performance to proactively identify and resolve issues.
- Support customers in resolving operational challenges and ensuring optimal service experience.
Technical & Commercial Solutions Development
- Identify opportunities for additional services and tailored solutions during interactions with clients.
- Work closely with commercial and operational teams to develop and implement customized solutions aligned with client needs.
- Promote innovative services based on emerging industry trends and customer requirements.
Fleet Monitoring & Performance Analysis
- Collaborate with Regional/Area teams to monitor the fleet performance of assigned customers, ensuring compliance with classification and statutory requirements.
- Maintain in-depth knowledge of customer fleets, including service history, ongoing projects, and operational needs.
- Prepare and share operational performance reports, identifying areas for improvement and efficiency.
Cross-functional Collaboration
- Liaise with Commercial, Technical, and Operational teams to align service delivery with customer expectations.
- Serve as the bridge between technical and commercial functions to balance customer satisfaction with operational efficiency.
- Provide feedback on customer trends, service quality, and improvement opportunities to internal stakeholders.

Education

Qualifications

'- Minimum 5 years of experience in ship classification, surveying, or a related maritime industry role.
- Strong understanding of classification rules, statutory regulations, PSC requirements, and operational aspects of vessel management.- Demonstrated ability to build and maintain strong customer relationships.
- Proven problem-solving skills, with a proactive and solutions-oriented mindset.
- Excellent communication and interpersonal skills, capable of engaging with technical and non-technical stakeholders.
- Experience in coordinating multi-disciplinary teams, preferably across different regions.
- Strong organizational skills, with the ability to manage multiple priorities and deliver results under tight deadlines.
- Familiarity with fleet management tools, reporting systems, and operational KPIs.

Competencies