Marine Greater China Commercial Support Senior Advisor

Mission

A Commercial Support Senior Advisor has a focus on managing administrative tasks, providing strategic insights, and contributing to the overall success of the commercial function.
The Commercial Support Senior Advisors in this capacity contribute to the overall customer experience by ensuring that administrative processes are managed efficiently and accurately.

Key Accountabilities

1. Customer Data Management:
- Oversee the creation and maintenance of customer records in the database.
- Ensure the accuracy and completeness of customer information.
- Train and support junior business support staff in effective data management.
2. Offer Emission and Simple Pricing:
- Take a lead role in the creation and emission of offers for clients, ensuring clarity and accuracy.
- Collaborate with the commercial team to develop and manage straightforward pricing strategies.
- Provide expertise in pricing negotiations and strategies based on market intelligence.
3. Administrative Excellence:
- Provide advanced administrative support to the commercial team, including complex document preparation and analysis.
- Develop and implement streamlined administrative processes to enhance efficiency.
- Act as a mentor and resource for junior team members, providing guidance on best practices.
4. Marketing Intelligence:
- Spearhead efforts to gather, analyze, and report on market intelligence.
- Collaborate with the marketing team to align commercial strategies with market demands.
5. Customer Communication and Relationship Management:
- Serve as a senior point of contact for customers, addressing complex inquiries and providing strategic information.
- Build and maintain positive relationships with clients, ensuring their needs are understood and met.
- Collaborate with the sales team to enhance customer satisfaction and loyalty.
6. Data Analysis and Reporting:
- Conduct in-depth data analysis related to customer interactions, pricing, and market trends.
- Generate comprehensive reports to support strategic decision-making within the commercial team.
- Contribute to the development of advanced analytics and reporting processes.
7. Documentation and Record Keeping:
- Oversee the maintenance of accurate and organized records of customer interactions and transactions.
- Ensure compliance with company policies and industry regulations regarding record-keeping.
- Implement and enforce standards for documentation excellence.
8. Team Leadership and Training:
- Provide leadership and guidance to junior customer service advisors.
- Conduct training sessions on customer service processes, database management, and administrative tasks.
- Foster a collaborative and productive team environment.
9. Process Improvement:
- Identify opportunities for process improvement within the customer service and administrative functions.
- Implement and oversee changes to enhance efficiency and effectiveness.

Education

Qualifications

- Substantial experience in customer service or business support is typically required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity.
- in-depth knowledge of business support processes, best practices, and business units standards. The senior advisor should have a comprehensive understanding of how to deliver exceptional business support.
- a deep understanding of The products or services offered by RINA. This knowledge is essential for providing accurate and comprehensive assistance to customers.
- Proficiency in using customer relationship management (CRM) systems and other relevant technology tools. This includes The ability to navigate systems efficiently and provide technical support to customers if necessary.

Competencies