Marine Credit Collection Advisor

Mission

This role is essential for ensuring the effective management and maintenance of the credit collection portfolio within the marine sector. The successful candidate will focus on optimizing cash flow by efficiently handling outstanding payments and fostering positive relationships with customers and financial institutions.

Key Accountabilities

• Customer Portfolio Management: Maintain accurate records and organize outstanding debt accounts within the marine customer portfolio, ensuring systematic follow-up and timely action.
• Payment Tracking and Control: Monitor outstanding payments specifically related to marine clients, proactively seeking updated payment information to facilitate timely collections.
• Issue Resolution and Customer Support: Serve as a primary point of contact for customer inquiries, disputes, or complaints related to debt collection. Collaborate with internal departments to resolve issues and prevent recurrence, thereby enhancing customer satisfaction.
• Negotiations and Agreements: Initiate and lead communication with debtors via phone calls, meetings, or other communication channels to understand their payment status. Negotiate payment plans tailored to customer circumstances, aligning with company policies and targets.
• Bank Liaison Activities: Develop and maintain effective relationships with banking institutions to facilitate payment releases and investigate the whereabouts of missing payments.
• Tracing and Investigation: Implement various tracing techniques to locate and communicate with customers whose payments are overdue, emphasizing thoroughness and efficiency.
• Documentation and Reporting: Maintain detailed and accurate records of all customer interactions, negotiation outcomes, and agreed payment arrangements using RINA’s standardized templates to ensure transparency and compliance.
• Support to Marine Credit Collection Team: Collaborate closely with colleagues handling marine credit collection to address and mitigate any delays in payment, providing advice and solutions based on comprehensive understanding of client accounts.
• Compliance and Best Practices: Ensure all collections activities adhere to relevant financial regulations and company policies, promoting ethical and professional debt recovery practices at all times.

Education

Qualifications

Competencies

Compensation Data

The salary range and job grade for this position are defined based on objective, role-related criteria and responsibilities in accordance with CCNL RINA (CNEL code I480).

The gross annual salary range foreseen is between € 26.000 and € 34.000 and will be finally defined on candidate’s professional experience, qualifications, competencies and overall alignment with the role.

In addition, an annual variable compensation component is provided, based on both Company and individual performance objectives in accordance with the current policies and collective agreements.

The overall compensation package is complemented by the Company's welfare.