Analista Administrativo de Certificação

Mission

The Business Support Advisor has a focus on managing administrative tasks from the creation of a customer in the database, to the issuance of invoices. This position plays a crucial role in ensuring smooth customer interactions and efficient business operations.

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Job Responsabilities

• Create and maintain accurate customer records in the database.
• Collaborate with business development teams to insert offer in the internal system 
• Receive and process customer orders, ensuring accuracy and completeness.
• Coordinate with relevant departments to fulfill orders in a timely manner.
• Update customers on order status and expected delivery dates.
• Generate and issue invoices to customers based on sales orders or service agreements.
• Verify the accuracy of invoice details, including pricing and quantities.
• Handle invoice-related inquiries and discrepancies.
• Monitor and track customer payments.
• Coordinate with the finance department to ensure timely and accurate payment processing.
• Address payment-related inquiries and issues.
• Communicate with customers to provide information about products, services, and order status.
• Respond to customer inquiries and resolve issues promptly and professionally.
• Send out communication regarding invoices, payment reminders, and other relevant updates.
• Identify and address customer concerns, working collaboratively with other departments as needed.
• Investigate and resolve billing discrepancies or disputes.
• Ensure a high level of customer satisfaction through effective problem resolution.
• Ensure compliance with company policies and procedures in customer interactions.
• Maintain accurate and organized records of customer communications, transactions, and invoices.

Qualifications

• Previous experience in business support, customer service or a related field
• Intermediate or advanced knowledge of Spanish
• Bachelor's degree in Administration, Management, Finance or related areas
• Show strong communication and organization skills
• Availability to work under hybrid work mode, after 2 months 100% on-site, at Vila Nova Conceição, São Paulo - SP.