Italy Management System Certification Commercial Support Advisor
Rozzano, IT, 20089 Casalecchio Di Reno, IT, 40033 Palermo, IT, 90139 Roma, IT, 144
RINA is currently recruiting for a Italy Management System Certification Commercial Support Advisor to join its office in Milano or Palermo, Roma, Casalecchio Di Reno (Italy) within the Mediterranean & Africa Certification Division.
This is a fixed-term position for maternity leave replacement.
Mission
Key Accountabilities
1.Customer Data Management:
- Create and maintain accurate customer records in the database.
- Ensure customer information is current and complete.
- Handle customer requests for account information and updates.
2.Quotation Issuance:
- Assist in creating and issuing quotations to customers.
- Implement and manage simple pricing strategies in collaboration with the sales team.
- Ensure consistency and accuracy in quotation documentation.
3.Administrative Support:
- Provide support to the sales team in document preparation and data entry.
- Maintain organized files and records related to customer interactions and quotations.
- Collaborate with team members to streamline processes.
4.Customer Communication:
- Effectively communicate with customers to gather information needed to issue quotations.
- Ensure timely and professional responses to customer inquiries.
5.Data Analysis and Reporting:
- Assist with data analysis activities related to customer interactions, pricing, and market trends.
- Generate reports to support decision-making processes within the sales team.
- Contribute to the improvement of data analysis and reporting processes.
6.Documentation and Recordkeeping:
- Maintain accurate and organized records of customer interactions and transactions.
- Document details of offers, pricing agreements, and other relevant information.
- Ensure compliance with company recordkeeping policies.
Education
Qualifications
- Excellent communication skills, with the ability to interact professionally with clients and internal teams. High attention to detail and accuracy in managing client information and pricing agreements.
- Ability to multitask and work efficiently in a fast-paced commercial environment.
- Proficiency in Microsoft Office suite (Excel, Word, Outlook) SharePoint and other relevant business software.
- Knowledge of company policies relating to data protection, compliance and record keeping.
- Although not always mandatory, any previous experience in business support, issuing quotations, ensuring accuracy and consistency of documentation, customer service, or a related field would be an advantage. This includes internships, part-time roles or volunteer experience.
- Familiarity with RINA services is advantageous.
- Be willing to learn about quotations to effectively support commercial, operations and client teams.
- Basic IT skills are essential, including the ability to use customer relationship management (CRM) systems, accurately enter data and use other relevant software tools.
Competencies
- ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
- BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
- CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
- EARN TRUST - Take everyone's opinion into account and remain open to diversity
- MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
- MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
- PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
- PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
- THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.
At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.