IT Service Operation Advisor

Posting Date: 9 Oct 2025

City: Rio de Janeiro

Location:

Rio de Janeiro, BR

Contract Type: Permanent

Division: Global IT Operations

Level of experience: Intermediate

RINA is currently recruiting for a IT Service Operation Advisor to join its office in Rio de Janeiro within the Global IT Operations Division.

Mission

The IT Infrastructure Support Analyst provides second-level technical support, ensuring the continuity and efficiency of IT operations while collaborating closely with cross-functional teams and maintaining a professional, service-oriented attitude. #LI-KM

Key Accountabilities

Provide second-level technical support for Windows 11 and Office 365 (first-level support is managed by the Global Enterprise Help Desk).
Diagnose and troubleshoot PC hardware and software issues (hardware repairs are handled by external vendors).
Perform operating system installations for notebooks and workstations.
Set up audio/video systems for meetings and corporate events, including video conferencing tools (HP / Poly).
Support project-based IT initiatives and participate in the implementation of new technologies or process improvements.
Monitor and manage IT inventory (notebooks, workstations, peripherals, and accessories).
Provide general IT troubleshooting for notebooks, workstations, printers, and collaboration platforms.
Support MFP printers (A4 and A3), ensuring their availability and performing basic troubleshooting.
Offer basic mobile device support (Android, and ideally iPhone) for corporate telephony.
Assist with remote access and login troubleshooting using tools such as TeamViewer.
Participate in server administration and infrastructure maintenance tasks when required.
Travel occasionally to support regional offices and global IT operations (e.g., São Paulo, Macaé, and other international sites).
Perform additional IT support duties as assigned by the management team.

Qualifications

Entry-level experience in IT support or infrastructure administration.
Solid understanding of general IT troubleshooting.
Familiarity with MFP printers (A4/A3), mobile devices (Android/iPhone), and remote support tools (TeamViewer).
Fluent English (mandatory); Spanish is a plus.
Strong desire to develop technical skills in infrastructure.
Discreet, reliable, and professional in all interactions, demonstrating a collaborative attitude, willingness to assist others, and respect for organizational structure.
Calm and patient when addressing technical issues or user requests.
Strong communication and teamwork skills, with a proactive attitude.
Responsible, organized, and detail-oriented.
Motivated to learn, grow, and contribute within a dynamic global IT team.

Competencies

CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
EARN TRUST - Take everyone's opinion into account and remain open to diversity
PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.