Brazil Marine Administrative Advisor

Mission

The Marine Administrative Advisor will have a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices, playing a crucial role in ensuring smooth customer interactions and efficient business operations. 

#LI-KM

Job responsabilities

• Maintain accurate customer records and handle inquiries about accounts, orders, and updates.
• Collaborate with business development to process offers and contracts.
• Manage customer orders, coordinate fulfillment, and update customers on order status.
• Generate, verify, and issue invoices, addressing any discrepancies or inquiries.
• Work with finance to ensure timely payments and resolve payment-related issues.
• Ensure accurate submission of timesheets by technical staff.
• Communicate updates on products, services, invoices, and payments to customers.
• Resolve customer concerns and billing disputes, ensuring high satisfaction.
• Maintain organized records of customer interactions and transactions.

Requirements

• Bachelor's degree in Administration, Management, Finance or related.
• Advacend English skills (will be tested).
• Previous experience in business support, customer service or a related field. 
• The advisor should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.
• Basic computer skills, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.
• Have a organized and proactive profile.

Additional Information

• Permanent Employment Contract (CLT).
• Office located in Centro, Rio de Janeiro.
• Hybrid work regime after 1 month on-site.

Submit your CV in English.