EMEA Marine Credit Collection Advisor

Mission

This role focuses on managing and maintaining the credit collection customer portfolio.

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Key Accountabilities

Customer Contact and Negotiation:
Contact debtors through phone meetings, face-to-face meetings, or other channels to understand their payment status.
Support in negotiating payments and extended payment plans with customers.
Debt Resolution:
Assist customers in determining the best course of action to prevent further debts and address any concerns they may have.
Payment Options:
Minimize objections for payment by suggesting customer-friendly payment options and facilitating arrangements that align with both parties.
Issue Resolution:
Act as the point of reference in case of issues or customer complaints, proactively coordinating with other departments to prevent recurrences.
Account Organization:
Organize and keep track of outstanding debt accounts within the assigned customer portfolio.
Tracing Techniques:
Support in the utilization of various tracing techniques and strategies to collect key information on customers with outstanding debts.
Documentation:
Use RINA template files to keep detailed notes regarding conversations with customers, outcomes of negotiations, and any agreed-upon arrangements.
Data Quality Assurance:
Ensure high data quality of dunning contacts for accounts under own responsibility in the customer master data.

Education

Qualifications

 - 1-3 years experience in credit collection, debt recovery, or customer account management is preferred.
- Experience in customer service, sales, or financial advisory roles is an advantage.
- Knowledge of credit collection strategies, debt negotiation techniques, and payment arrangements.
- Familiarity with financial regulations and legal aspects of debt collection.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems.

Competencies