Spain Certification Commercial Support Advisor

Mission

The Commercial Support Advisor plays the role in the administrative aspects of customer interactions, offer management, and basic pricing. This position supports the commercial team's efforts to provide efficient and effective services to clients while ensuring accurate record-keeping and contributing to marketing intelligence efforts.

Key Accountabilities

1. Customer Data Management:
- Create and maintain accurate customer records in the database.
- Ensure that customer information is up-to-date and complete.
- Handle customer inquiries related to account information and updates.
2. Offer Emission and Simple Pricing:
- Assist in the creation and emission of offers for clients.
- Implement and manage straightforward pricing strategies in collaboration with the sales team.
- Ensure consistency and accuracy in offer documentation.
3. Administrative Support:
- Provide administrative support for the commercial team, including document preparation and data entry.
- Maintain organized files and records related to customer interactions and offers.
- Collaborate with team members to streamline administrative processes.
4. Customer Communication:
- Communicate effectively with clients regarding offers, pricing, and relevant updates.
- Ensure prompt and professional responses to customer queries.
5. Data Analysis and Reporting:
- Assist in data analysis tasks related to customer interactions, pricing, and market trends.
- Generate reports to support decision-making processes within the commercial team.
- Contribute to the improvement of data analytics and reporting processes.
6. Documentation and Record Keeping:
- Maintain accurate and organized records of customer interactions and transactions.
- Document details of offers, pricing agreements, and other relevant information.
- Ensure compliance with company policies regarding record-keeping.

What are we looking for

• High School Diploma/GED, preferably in Business Administration, Finance, or a related field.
• While not always mandatory, any previous experience in business support, customer service or a related field can be an advantage. This could include internships, part-time roles, or volunteer experience.
• Familiarity with the RINA services is beneficial. The advisors should be willing to learn about the offerings to effectively assist commercial teams, operations and customers.
• Basic computer skills are necessary, including the ability to use customer relationship management (CRM) systems, input data accurately, and utilize other relevant software tools.
• Intermediate English level, both writing and speaking.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Customer service orientation with a commitment to understanding and meeting client needs.
• Ability to work efficient on multiple projects and meet deadlines.
• Ability to adapt to changing industry landscapes and drive innovation within the certification process.
• Additional coursework or certifications in customer service or business support are a plus. # LI-DP1