South Asia Pacific Certification Operations Manager

Mission

As the South Asia Pacific Certification Operations Manager at PT RINA Indonesia, you will lead and optimise certification operations within the South Asia Pacific region. Your mission is to ensure efficient, compliant, and client-centric delivery of certification services, driving continuous improvement to meet evolving industry standards and client expectations. You will collaborate across divisions to foster a high-performance culture focused on quality, innovation, and sustainable growth.

Key Accountabilities

• Oversee the end-to-end certification operations across the South Asia Pacific region, ensuring compliance with international standards and internal policies.
• Coordinate with cross-functional teams to align certification activities with the company’s strategic objectives and client requirements.
• Build and maintain strong relationships with internal stakeholders and external clients, acting as a trusted advisor to enhance client satisfaction and operational effectiveness.
• Lead and mentor the regional certification team, promoting a culture of continuous learning, accountability, and collaboration.
• Develop and implement operational plans and key performance indicators (KPIs) to monitor and improve service quality and delivery timelines.
• Manage resources efficiently, prioritising tasks and allocating responsibilities to meet demanding schedules and project constraints.
• Drive change initiatives by embracing new technologies, industry trends, and best practices to enhance operational capability and efficiency.
• Champion sustainable development principles within all certification processes to ensure environmentally and socially responsible practices.
• Manage risk proactively by identifying potential issues in operations and implementing effective mitigation strategies.
• Foster an inclusive workplace culture that values diverse perspectives and encourages open communication.
• Prepare and present detailed reports on operational performance, client feedback, and improvement initiatives to senior management.
• Support business development activities by providing certification expertise and insights into market needs and competitive positioning.
• Ensure the certification department complies with all relevant legal and regulatory requirements in the region.

Education

Qualifications

- Applicant must have working experience of minimum 3 years in similar role in a Certification body of Repute

Competencies