Marine Junior Customer Technical Services Engineer

Mission

The Junior Marine Customer Technical Services Engineer supports the delivery of high-quality technical services to maritime clients, assisting senior engineers and customer managers in achieving service excellence, client satisfaction, and regulatory compliance. This entry-level role is designed to provide foundational exposure to classification services, fleet technical analysis, and customer interaction in a structured and collaborative environment. The Junior Engineer contributes to data collection, reporting, and coordination activities that underpin effective customer engagement and technical support

Key Accountabilities

Customer Support & Technical Coordination

• Assist in preparing technical documentation, reports, and presentations for internal use and client meetings.
• Support senior engineers in responding to customer inquiries related to classification rules, statutory matters, and Port State Control (PSC) issues.
• Help coordinate communication between internal teams and customers to ensure timely follow-up and task completion.
• Contribute to tracking service requests and ongoing technical projects for assigned customer accounts.

Fleet Data Monitoring & Reporting

• Collect and organize fleet performance data to support analysis by senior technical staff.
• Maintain accurate records of vessel status, surveys, and compliance milestones using internal tools.
• Support the preparation of standard and ad-hoc reports for fleet oversight, identifying trends and assisting in issue tracking.

Service Delivery Support

• Collaborate with cross-functional teams to ensure smooth execution of services in line with client expectations.
• Participate in internal service reviews and debriefs, noting improvement opportunities and follow-up actions.
• Assist in reviewing customer feedback and help document lessons learned and best practices.

Learning & Development

• Develop technical knowledge of classification rules, statutory regulations, and ship operations under the mentorship of senior staff.
• Shadow senior engineers during client calls, technical meetings, and onboard inspections (where applicable).
• Actively engage in internal training programs to build foundational competencies in the maritime and classification domain.

Education

Qualifications

• Internship or university project experience in a maritime technical environment is preferred.
• Basic knowledge of ship types, class society operations, and marine regulatory frameworks.
• Good communication and interpersonal skills, with the ability to collaborate across departments.
• Familiarity with MS Office Suite; exposure to technical reporting tools or maritime software is a plus.
• Strong willingness to learn and grow in a structured maritime services environment.
• Fluency in English required; other languages are an asset.

Competencies