Germany Plan Approval Centre & Testings Operations Support Advisor

Posting Date: 6 Aug 2026

City: Hamburg

Location:

Hamburg, DE, 20457

Contract Type: Fixed-Term

Division: North Europe Marine

Level of experience: Junior

RINA is currently recruiting for a Germany Plan Approval Centre & Testings Operations Support Advisor to join its office in Hamburg within the North Europe Marine Division.

Mission

An Operations Support Advisor with a focus on managing administrative tasks from the Contract advancement monitoring to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations. #LI-DP1

Key Accountabilities

Create, maintain, and update accurate customer records in the database and CRM system.
Assist customers with account information, updates, and basic inquiries.
Prepare contract documentation, including terms, offer calculations, and special agreements.
Gather, process, and maintain accurate contract, invoice, and customer documentation, ensuring compliance with company policies and organized record keeping.
Support contract management by coordinating approvals, communicating with internal teams and customers, and ensuring adherence to company guidelines.
Generate accurate and timely invoices using the RINA invoicing system, verify billing details, and resolve discrepancies.
Provide customer support for contract, invoicing, and billing-related issues, ensuring prompt resolution.
Perform general office administration and administrative support tasks.

Education

High School Diploma/GED in Business Administration Finance Management

Qualifications

1-3 years of experience in contract administration, invoicing, customer data management, business support, customer service, or a similar administrative or operational support role.
Fluency in German and English, both written and spoken ( mandatory)
Good organizational skills and attention to detail.
Strong communication and teamwork skills.
Ability to manage multiple tasks and meet deadlines.
Good computer skills, including Microsoft Office, with the ability to learn and use CRM systems and other business applications.
Ability to accurately maintain and update customer and operational data.
Ability to follow processes and maintain accurate documentation.
Problem-solving mindset with a proactive approach.
Customer-focused attitude.
Willingness to learn and develop new skills.

Competencies

FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.

RINA is a multinational company providing a wide range of services in the energy, marine, certification, infrastructure & mobility, industry, research & development sectors. Our business model covers the full process of project development, from concept to completion.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.