Key Account for Infrastructure Large Client

Mission

The role is focused on handling the strategic accounts, building and maintaining long term relationships with them and improving their profitability through the complete range of RINA services, Key Account fully dedicated

Key Accountabilities

• Being aware of all the services provided by RINA Group to the Key Accounts, and up to date with the state of the ongoing opportunities and offers;
• Stating and writing the Key Accounts Strategy, Action Plans and targets at Group level, in collaboration with Marketing and Sales Strategy Team and all the Business Units;
• Being the internal and external reference contact person for the Key Accounts and also representing RINA at client’s meetings, conferences, and keeping all the Business Units informed of all ongoing activities;
• Implementing a proactive sales approach, based on the full service portfolio at Group level, cross selling and fertilization among all the Business Units and network, trust relationships and customer satisfaction;
• Continuously assessing Key Accounts’ viability, evolutions and results;
• Monthly monitoring and reporting about target KPIs, actions and plans, identifying corrective actions, if needed;
• Effectively attending the Business Review meetings with the whole KAM team, sharing all the information collected within RINA and from on the job experience, useful for achieving the short term objectives and competitive advantage;
• Building and working with an effective, dynamic and multi Business Units Key Account team for the successful 360 degrees customer management;
• Excellent business acumen: being able to see the bigger business issues for the client and help the client manage their business, but also ensuring all business deals are profitable for both sides (client and RINA the highest customer satisfaction);
• Anticipating customer needs (act as a visionary).

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Education

Competencies