IT Service Support Senior Advisor

Posting Date: 28 Apr 2024

City: Genova

Location:

Genova, IT, 16128

Contract Type: Permanent

Division: Global IT Operations

Level of experience: Intermediate

RINA is currently recruiting for an IT Service Support Senior Advisor to join its office in Genoa (Italy) within the Global IT Operations Division.

Mission

The ideal candidate will assist our IT user support service and its initiatives/projects, aiming to actively contribute to build a world-class user support service maximizing RINA internal stakeholders satisfaction levels.

Key Accountabilities

Support in driving standardization and adherence to IT Service Management standards to maximize  internal customer satisfaction
Plan and/or execute departmental projects, according to timeline and budget; manage risks, issues; prepare and ensure testing and UAT
Coordinate development teams as needed, acting as internal counterpart in development projects or initiatives involving external suppliers
Contribute in coordinate and streamline workplace/application maintenance, analyzing and proposing solutions for improving functionalities and performance
Manage, extend and promote the IT Knolwedge Base
Support internal and ISO27001 audits
Measure and timely report accurate KPI values

Education

Bachelor’s Degree in Engineering General or Computer Science

Master’s Degree

Qualifications

5-years of work experience in IT sector
English B2 or higher
Nice to have: ITIL foundation certification and/or other IT certification
Strong top-down / botton-up approaches; analytics mindset, practical approach
Proficient in data analysis and good knowledge of visualization tools (e.g. Excel, Powerpoint, Power BI)
Knowledge of the following technologies/products:
- Project Management tools (example: MS Project)
- ServiceNow #LI-AV1

Competencies

MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
EARN TRUST - Take everyone's opinion into account and remain open to diversity
PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
THINK FORWARD - Capitalise on experiences and translate them into action plans for the future
PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
BUILD NETWORK - Forge trust relationships, across departments, and outside the organization

With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustainability.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.