Certification Credit Collection Advisor

Mission

This role focuses on managing and maintaining the credit collection customer portfolio, ensuring efficient resolution of outstanding debts and fostering positive relationships with customers. #LI-MB4

Key Accountabilities

This position encompasses a variety of key responsibilities designed to enhance the credit collection process and improve customer relations:
Customer Contact and Negotiation:
You will initiate contact with debtors through various channels including phone meetings and face-to-face interactions to gauge their payment status.
This role also involves aiding in the negotiation of payments and establishing tailored extended payment plans that suit both the customer and the organization.
Debt Resolution:
Assisting customers in finding viable solutions to avoid further debts is critical; you will address any concerns they may have regarding their outstanding accounts.
Payment Options:
By suggesting flexible, customer-friendly payment options, you will strive to minimise objections and arrange agreeable payment solutions for both parties.
Issue Resolution:
You will act as the primary point of contact for any issues or complaints from customers, proactively collaborating with various departments to ensure quick and effective resolutions.
Account Organization:
Maintaining a structured overview of outstanding debt accounts within your designated customer portfolio is essential, as is tracking progress effectively.
Tracing Techniques:
Utilising various tracing techniques will be part of your responsibilities, as you gather essential information related to customers who have outstanding debts.
Documentation:
All interactions should be meticulously documented using RINA template files, ensuring detailed record-keeping of conversations, negotiations, and arrangements made.
Data Quality Assurance:
You are expected to uphold high data quality standards for dunning contacts related to accounts you manage in the customer master data system.

Qualifications

• A High School Diploma or GED is required; a Bachelor’s Degree in Business Administration or Finance Management will be considered as a plus.
• +1 years of experience in credit collection, debt recovery, or customer account management is beneficial.
• Previous experience in customer service, sales, or financial advisory roles will be perceived as an advantage.
• A solid understanding of credit collection strategies, debt negotiation techniques, and various payment arrangements is crucial.
• Familiarity with financial regulations and legal aspects related to debt collection is essential.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM systems is required for efficient task execution.
• Good Communication in English

Competencies