CATEGORIA PROTETTA - Italy Marine Consulting Administrative Project Advisor

Mission

A Business Support Advisor has a focus on managing administrative tasks, including the creation of customers in a database, managing offers, handling contracts, and issuing invoices. The Business Support Advisors in this capacity contribute to the overall customer experience by ensuring that administrative processes are managed efficiently and accurately. #LI-MP3

Key Accountabilities

1. Offer Management:
- Collaborate with business development teams to understand and manage customer offers and pricing.
- Assist in the development and customization of offers based on customer needs.
- Review and validate offers to ensure alignment with company policies.
2. Contract Management:
- Handle the drafting, and execution of customer contracts.
- Ensure that contracts are in compliance with legal and regulatory requirements.
- Monitor contract timelines, renewals, and amendments.
3. Invoicing and Billing:
- Oversee the generation and issuance of invoices to customers.
- Validate invoice details, including pricing, discounts, and terms.
- Address complex billing inquiries and discrepancies.
4. Timesheet Management:
- Remind technical staff to submit accurate and timely timesheets for each project.
- Ensure timesheets are completed in accordance with company policies and client requirements.
- Collaborate with technical teams to resolve any discrepancies or missing information.
5. Customer Interaction:
- Provide high-level support for complex customer inquiries and issues.
- Act as an escalation point for challenging customer situations.
- Foster positive customer relationships through effective communication.
6. Process Improvement:
- Identify opportunities for process improvement within the customer service and administrative functions.
- Implement and oversee changes to enhance efficiency and effectiveness.
7. Customer Satisfaction Enhancement:
- Implement strategies to enhance customer satisfaction and loyalty.
- Gather customer feedback and recommend improvements to products or services.
8. Compliance and Risk Management:
- Ensure compliance with relevant laws, regulations, and company policies.
- Identify and mitigate risks associated with customer contracts and billing processes.
9. Training and Support:
- Provide guidance and support to customers on using online portals or self-service tools for account management.
- Assist in training new employees on customer service and administrative processes.nsactions, and invoices.

Qualifications

- Experience in customer service or business support is typically required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity.
- Knowledge of business support processes, best practices, and business units standards. The advisor should have a comprehensive understanding of how to deliver exceptional business support.
- Excellent written and verbal communication skills in both English and Italian.

Education