Operations & Credit Collection Advisor

Mission

As a Senior Operations & Credit Collection Advisor at RINA, you will be at the heart of our marine operations in the Middle East Region, managing the full lifecycle of surveys, supporting contract and invoice management, and playing an active role in credit collection activities.

You will join a young, collaborative team where support and knowledge-sharing are part of everyday work.

We believe that a positive working environment it is the foundation of good results. You will never be left alone to figure things out: from day one, you will have the people and the structure around you to grow with confidence.

This is a role for someone who is organized, autonomous and ready to take ownership in an international environment, handling real operational challenges in one of the most strategically relevant maritime markets in the world.

Key Accountabilities

1. Job & Survey Management

• Manage the full lifecycle of marine survey jobs ensuring accuracy and timeliness at every stage.
• Coordinate ships surveys logistics

2. Invoicing & Billing

• Issue and validate invoices for all assigned jobs, ensuring alignment with contract terms, applicable rates and pricing agreements.
• Address billing inquiries and discrepancies in coordination with the commercial support team where due

3. Credit Collection

• Monitor outstanding receivables and manage structured follow-up with clients on overdue payments.
• Maintain accurate records of payment status and client correspondence.
• Coordinate with internal teams and escalate critical cases to the line manager when required.
• Support the preparation of documentation for external recovery agency when necessary.
• Flag accounts at risk and ensure timely internal reporting.

4. Communication & Client Correspondence

• Handle incoming and outgoing client communication through the shared team mailbox, ensuring timely and professional responses.
• Maintain full correspondence history to guarantee continuity and traceability.
• Build and maintain professional relationships with clients, acting as a reliable point of contact for operational and billing matters.

5. Cross-functional Collaboration

• Work closely with commercial, finance and technical teams to ensure seamless service delivery.
• Support the Operational Manager in the day-to-day coordination of the Dubai team.
• Contribute actively to the implementation of new tools and systems, including contract lifecycle management platforms.

Education

Qualifications

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• 3 years of experience in administrative, operational or business support roles.
• Experience in invoicing, contract administration OR credit collection is considered a plus.
• Fluent in English, both written and spoken.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook. 
• Familiarity with CRM systems such as Salesforce is considered a plus
• Highly organized and able to manage multiple priorities simultaneously without losing accuracy.
• Self-disciplined and able to work independently, taking ownership of own workload and deadlines.
• Comfortable in a dynamic environment where priorities can change quickly.
• Good communicator with both clients and internal teams.
• Proactive and solution-oriented approach.