Business Support Advisor (France & Africa)

Mission

A Business Support Advisor with a focus on managing administrative tasks from the creation of a customer in a database to the issuance of invoices plays a crucial role in ensuring smooth customer interactions and efficient business operations. #LI-SF1 

Key Accountabilities

• Maintain accurate customer records in the database and handle customer inquiries related to account information.
• Process contracts and customer orders, ensuring accuracy and timely fulfillment by coordinating with relevant departments.
• Keep customers informed about the status of their orders, delivery dates, and any potential issues.
• Generate and issue invoices, ensuring all details (pricing, quantities, etc.) are accurate.
• Address any invoice-related inquiries or discrepancies.
• Track customer payments and coordinate with the finance department to ensure timely processing.
• Provide excellent customer service by responding promptly to inquiries and resolving any issues related to billing or orders.
• Ensure compliance with company policies, especially regarding documentation, invoices, and customer interactions.
• Maintain organized records of customer communications, transactions, and other relevant documents.

Education

Qualifications

• Minimum of 3 years of experience in business support, customer service, order management, or a related administrative role.
• Strong proficiency in English; additional languages (e.g., French) are a plus.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), with familiarity in CRM systems or internal business management tools.
• Excellent attention to detail, ensuring accuracy in different types of documentation.
• Strong communication skills, both written and verbal, with the ability to interact effectively with customers and internal teams.
• Proven ability to resolve customer inquiries and issues efficiently and professionally.
• Good problem-solving skills for handling billing discrepancies, order concerns, and other customer-related challenges.
• A proactive, customer-oriented mindset, ensuring a high level of service and satisfaction.Knowledge of compliance requirements for documentation, invoicing, and customer interactions.
• Ability to multitask and manage priorities in a fast-paced business environment.
• Experience in financial operations, such as payment tracking and invoice management, is a plus.
• Experience in offer management, contract processing, and customer order fulfillment are a plus.

Competencies