Team Lead - Customer Service and Support

Posting Date: 2 Mar 2026

City: Aalborg

Location:

Aalborg, DK, 9200

Contract Type: Permanent

Division: Marine Digital Solutions

Level of experience: Senior

Do you want to work with leadership, customers, service, and support?

In the role of Team Lead for Services and Support, you are responsible for leading the consultancy group in RINA Digital Solutions, which works on projects and service deliveries for the company’s existing customers.
In addition, you have overall responsibility for the Support team, as well as for planning and allocating resources across both teams.

RINA Digital Solutions is an international IT company based in Aalborg. We are part of the global RINA network with around 7,000 employees in more than 70 countries. You will become part of an international organization that is a global leader in digital solutions for both the maritime industry and industrial sectors worldwide.

We have proven our value over many years and are experiencing strong growth — simply because we excel at what we do.

Your responsibilities

You will work with:

The company’s profitability, where you will hold partial responsibility
Preparation and follow-up on the company’s goals and budgets
Resource planning
Supporting Sales, Marketing, and the Development department to safeguard the company’s interests
Planning and carrying out necessary quality measures
Acting as a culture carrier of the RINA values
Complying with the company’s principles of “Good Management”
Conducting annual performance reviews and holding regular 1:1 meeting with employees

Who are you?

We imagine that you have a relevant technical background and therefore a solid technical understanding, combined with proven leadership experience.

You are a strong communicator with experience as a Project Manager and/or Team Lead, and through your engagement and personality you create cohesion that ensures execution.

We imagine that you have:

Technical skills as well as leadership competencies
Solid project management skills
Strong negotiation and collaboration abilities
Strong impact, decisiveness, and the ability to work in a visionary manner
Advanced verbal and written Danish and English skills
Extensive contact with customers and business partners

It is an advantage if you also have experience with:

Customer support
A positive mindset and a desire to influence the development of both the business and the employees

What is everyday life like with us?

At our Aalborg office, you will join 70 colleagues. Here you get the best of both worlds: a North Jutland culture with room for humor and collaboration, and an international network filled with opportunities for development.

You will have the freedom to take ownership and shape your tasks — with support and sparring from engaged colleagues and leaders who listen.
We work closely together, share knowledge, and create solutions that make a real difference — both for customers and each other.

We have a strong community and colleagues who enjoy spending time together outside of work. And we have cake rules that no one dares to break.

We offer

Flexible work week with the option for partial remote work
Active employee club with many social events
Delicious lunch arrangement served by Birgithe — the office favourite 😉
Attractive pension scheme and health insurance
Free coffee, soft drinks, and fruit
Exercise and community through annual walking and cycling competitions, and participation in DHL
Employee benefits such as phone, internet, and massage scheme, etc.
6 weeks of holiday including special leave days