Client Manager for Vendor Inspections

Posting Date: 5 Dec 2024

City: Mumbai

Location:

Mumbai, IN, 400 059

Contract Type: Permanent

Division: Energy Procurement Solutions

Level of experience: Intermediate

RINA is currently recruiting for a Client Manager for Vendor Inspections to join its office in Mumbai within the Energy Procurement Solutions Division.

Mission

Contract Manager involves overseeing contracts for inspections, focusing on both profitability and customer satisfaction. The Contract Manager is responsible for the entire lifecycle of contracts, from planning and issuing documents to monitoring performance and ensuring accurate data entry into legacy systems.

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Key Accountabilities

1. Contract Oversight:
- Manage contracts for inspection activities, ensuring compliance with legal and company requirements.
- Focus on optimizing profitability while maintaining high levels of customer satisfaction.
2. Contract Lifecycle Management:
- Oversee the entire lifecycle of contracts, from initial planning completion.
- Develop and implement effective contract management strategies.
3. Document Issuance:
- Issue all necessary documents and instructions for the proper execution of contracts.
- Ensure that contract terms and conditions are clearly communicated to relevant parties.
4. Financial Management:
- Work to optimize contract profitability, including cost control and revenue generation.
- Collaborate with finance teams to ensure accurate invoicing and financial tracking.
5. Performance Monitoring:
- Monitor the performance of contracts throughout their lifecycle.
6. Customer Satisfaction:
- Prioritize and ensure high levels of customer satisfaction throughout the contract period.
- Address customer concerns and proactively identify opportunities for improvement.
7. Data Entry and Recordkeeping:
- Ensure accurate and timely data entry into legacy systems.
- Maintain detailed and organized records related to contract activities.
8. Stakeholder Communication:
- Communicate effectively with internal and external stakeholders
- Provide Technical Recruiting Team with the specific requirements to engage vendor inspection and field expediting services.
- Foster positive relationships with clients, contractors, and other relevant parties.
9. Risk Management and Continuous Improvement:
- Identify and mitigate risks associated with contract performance.
- Evaluate and improve contract management processes.

Education

Bachelor’s Degree in Management Engineering or Economics

Qualifications

- Practical experience in contract management, procurement, or a related field. The number of years of experience may vary based on the position's seniority.
- Familiarity with the Energy industry in which the contracts are being managed is often beneficial.
- A solid understanding of contract law principles is important for interpreting and negotiating contracts effectively.

Competencies

ADDRESS THE WAY - Have a big picture of different situations and reinterpret it in a perspective way
BUILD NETWORK - Forge trust relationships, across departments, and outside the organization
EARN TRUST - Take everyone's opinion into account and remain open to diversity
CLIENT INTIMACY - Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction
MAKE EFFECTIVE DECISIONS - Structure activities according to priorities, actions, resources and constraint
MANAGE EMOTIONS - Recognise one's and other's emotions and express and regulate one's reactions
PIONEER CHANGE - Actively embrace change and benefit from the new circumstances
PROMOTE SUSTAINABLE DEVELOPMENT - Promote commitment by keeping promises as a Role Model
THINK FORWARD - Capitalise on experiences and translate them into action plans for the future

With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a project’s technical, environmental and safety - and sometimes also economic and financial - sustainability.

At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99.